Act on specified commercial transactions

Firstec

FIRSTEC CORPORATION

Yasuhito Nakai

1 Chome-15-11 Nakashinkai, Higashiosaka, Osaka 578-0911

072-960-3340
(Reception hours are from 9:00 a.m. to 5:00 p.m., excluding weekends and holidays)

072-960-3399

About orders : order@firstec.co.jp

Other contact : info@firstec.co.jp

Normally, we will ship within 2 business days after confirming payment by credit card, excluding Saturdays, Sundays, and holidays. 
However, if you are in a hurry, we may be able to ship the same day if you let us know.
(For same-day shipping, please contact us by 3:00 p.m. on the same day.)
(This does not apply if there are items to be confirmed.)

◆Credit card

If you select credit card on the order screen, the payment screen will appear after the order is placed. Enter your credit card information according to the payment screen and make the payment.

We use the credit card payment system of Zeus Co., Ltd. (http://www.cardservice.co.jp/) for credit card payments, so there is no need to worry about your card information leaking out.

[Cards that can be used]

・We will ship after payment is confirmed.

・Please be careful not to lose the receipt at the time of transfer.

・Please note that if payment cannot be confirmed even after one week, it will be considered canceled.

・If the customer's name and the name of the payer do not match, please write the name of the payer in the comment field.

 [Invoices and statements of delivery will be attached to the products]

 
◆Corporate customers 
Customers who are willing to trade continuously can set up an account and sell on credit. Please contact us by all means once.
 
◆Others
Credit card payment at the time of product delivery cannot be used for business use, corporations, groups, or wholesale.
(Currently in the process of card payment at the time of delivery)

◆Cancellation after ordering

It is possible to cancel an order before it is shipped, but in the case of cancellation, please contact us by phone immediately. After shipment, it will be handled in the same way as the return due to the customer's convenience below.

◆ Returns due to customer convenience

Unused and unopened items can be returned within one week of receiving the item. The customer is responsible for the return shipping fee for returns. In addition, we will individually handle refunds for returned products after payment has been made.

◆Regarding wrong product shipments, our shipments, or defective products

In the unlikely event that you receive a product that is different from what you ordered, or if the product you received is defective, please contact us and send it back. We will exchange it for the correct or non-defective product. In that case, we will bear the return shipping fee.

Important customer information received from customers will never be passed on to third parties other than for delivery work. 
For details, please check [Privacy Policy].