Shopping Guide

Please refer to this when shopping online.

• step1

  Adding product to Cart

  Please select the product you wish to order from each product page and add it to your shopping cart. If you want to check it each time, you can check it by clicking "Shopping Cart" on the upper menu.
• step2

  Ordering on checkout page

  ◆Once you have added all the items you wish to order to your shopping cart, please proceed to checkout.
  Once you have added all the items you wish to order to your shopping cart, start the ordering process from the shopping cart window.
  Please be prepared to enter your customer information on the payment page.
  ・Customer's (orderer's) name, e-mail address, address, and telephone number Delivery destination name, address, and telephone number If they are the same, you don't need them.)
  ・Payment method (Credit card information is required.)
  ・Please specify in the "comments" section if you have a receipt, if you are in a hurry, or if you have any other requests.
  After confirming the information you have entered, click [Order].
  ※FIRSTEC online store supports SSL, so you can shop with confidence.
• step3

  You will receive a
  "Thank you for your order" email.

  When you complete the order procedure, an order reception e-mail notifying you that your order has been received will be automatically sent to the e-mail address you entered.
  This e-mail clearly states:
  ・Order information
  ・Purchase information
  ・Customer information
  ・Shipping address information
  ・Shipping method/payment method.
  Please check if there are any mistakes in the content.
  If you do not receive this e-mail within 24 hours, it is possible that you entered your e-mail address incorrectly, so please place your order again or contact us at order@firstec.co.jp. .
  In addition, orders received during business hours on the day will be accepted on the day.
  Please note that orders placed after business hours will be processed on the next business day.
• step4

  You will receive an email
  confirming your order

  We will check the product inventory within 1 business day after receiving your order, and will send you a confirmation email regarding confirmation items such as order details and delivery date.
  If confirmation is required before the shipping procedure, we will wait for the customer's response before shipping, so please understand.
  ◆About stock Depending on the timing of the order, even if it is said to be "in stock", it may actually be out of stock.
  ◆If all products are in stock, we will ship within 2 business days after confirming payment, excluding weekends and holidays.
  ◆If the delivery date for each product is different, we will ask you about your intentions in the "Order Confirmation" email.
  In the case of a partial cancellation, we will process the shipment after receiving a response from the customer.
• step5

  You will receive an email notifying you that the shipping process has been completed.

  After confirming the payment, we will prepare for shipping after confirming the stock. We will send you an e-mail notifying you of the completion of the shipping procedure when the product has been shipped.
  This e-mail clearly states:
  ・Shipping company
  ・Shipping slip number
  ・Shipping slip confirmation URL.
  You can check the delivery status of your package with the "delivery slip number" at the "delivery slip confirmation URL".
  ◆About the delivery time
  ・It will be about 1 day in the neighboring areas from Kansai
  ・About 2 days in the Hokkaido, Kyushu, and Okinawa regions.
  (Depending on the delivery company, it may take an additional number of days depending on the area.)
  In addition, it may take an additional 1 to 2 days due to congestion delays in the transportation network due to weather, year-end and New Year holidays, etc., or when our company is closed.
  In any case, please note that the delivery schedule will be determined by the shipping company after the product is shipped.
  We are trying to arrange shipment as quickly as possible, but if you are in a hurry, we will need to check the product inventory first, so please specify that in the "comment" column in advance.
• step6

  Product delivery

  Please wait for a while until the product arrives.

◆Regarding orders by phone/fax We are sorry, but currently we do not usually accept orders by fax/telephone.
We appreciate your cooperation and understanding.